1. General Refund Policy

All payments made to WaabizX are generally non-refundable unless otherwise mentioned in writing.

This includes:

• Subscription fees
• Setup charges
• API integration fees
• Custom development charges
• WhatsApp onboarding fees
• Technical support services
• Add-on services

2. Trial Plans

If WaabizX offers:

• Free trials
• Demo access
• Limited testing plans

Users are encouraged to evaluate the platform before purchasing a paid subscription.

No refunds will be provided after purchasing a paid plan based on dissatisfaction with features already available in the trial/demo.

3. Eligibility for Refund

Refunds may only be considered under the following circumstances:

• Duplicate payment made by mistake
• Incorrect billing amount charged
• Service not activated due to technical issues caused solely by WaabizX
• Verified payment failure where amount was deducted but service was not delivered

Approved refunds are processed after internal review and verification.

4. Non-Refundable Situations

Refunds will NOT be provided for:

• Change of mind after purchase
• Lack of usage of the platform
• WhatsApp/Meta account rejection or ban
• Message delivery issues caused by Meta or telecom providers
• Suspension due to policy violations
• Delay caused by incomplete documents or customer-side issues
• Third-party API limitations or outages
• Custom software development or integrations already started/completed

5. Subscription Cancellation

Users may cancel their subscription at any time.

However

• Cancellation does not guarantee a refund
• Services will remain active until the current billing cycle ends
• No partial refunds for unused periods unless required by law

6. Processing Time

If a refund is approved:

• Refunds may take 5–15 business days
• Amount will be returned through the original payment method whenever possible

Processing time may vary depending on banks or payment gateways.

7. Chargebacks & Payment Disputes

Users are encouraged to contact WaabizX support before initiating chargebacks or payment disputes.

Fraudulent or abusive chargeback requests may result in:

• Immediate account suspension
• Permanent termination of services
• Legal action if necessary

8. Third-Party Services

WaabizX is not responsible for refund policies of third-party providers including:

• Meta/WhatsApp charges
• Cloud hosting services
• SMS or telecom providers
• Payment gateway charges

Such charges may be governed by the respective provider’s policies.

9. Policy Updates

WaabizX reserves the right to modify this Refund Policy at any time.

Updated versions will be published on this page with the revised effective date.

10. Agreement

By purchasing or using WaabizX services, you acknowledge that you have read and agreed to this Refund Policy.