1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you register, request a demo, contact us, or use our services, we may collect:

• Full Name
• Email Address
• Phone Number
• Company/Business Name
• Billing Information
• WhatsApp Business Account details
• Support and communication records

B. Usage & Technical Information

We automatically collect certain information including:

• IP address
• Browser type
• Device information
• Operating system
• Login activity
• Website analytics and usage data
• Cookies and tracking technologies

C. Messaging & Campaign Data

To provide WhatsApp automation services, we may process:

• Campaign details
• Template usage
• Message delivery status
• Customer interaction logs
• CRM-related data

We do not access or monitor private conversations unless required for technical support, compliance, or legal obligations.

2. How We Use Your Information

We use your information to:

• Provide and manage WaabizX services
• Create and manage user accounts
• Enable WhatsApp Business automation
• Process payments and subscriptions
• Improve platform performance and security
• Provide customer support
• Send important updates and notifications
• Prevent fraud, abuse, or unauthorized access
• Comply with legal and regulatory requirements

3. WhatsApp & Meta Compliance

WaabizX operates in accordance with WhatsApp Business Platform and Meta policies.

Users are responsible for:

• Obtaining proper customer consent before messaging
• Using approved message templates
• Avoiding spam or policy violations

WaabizX reserves the right to suspend or terminate accounts violating WhatsApp or Meta guidelines.

4. Data Sharing & Third Parties

We do not sell personal information.

However, we may share information with trusted third-party providers including:

• Payment gateways
• Cloud hosting providers
• Analytics services
• CRM integrations
• WhatsApp/Meta platform providers

These providers are only given access necessary to perform services on our behalf.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Secure servers
• Encrypted communication
• Access controls
• Firewall and monitoring systems

While we strive to protect your data, no online platform can guarantee 100% security.

6. Data Retention

We retain data only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your account and associated data subject to applicable laws and platform requirements.

7. Cookies & Tracking Technologies

WaabizX may use cookies and analytics tools to:

• Improve user experience
• Analyze traffic and performance
• Remember preferences
• Enhance platform functionality

Users can disable cookies through browser settings.

8. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Withdraw consent
• Request export of your information

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website or platform may contain links to third-party websites or services. WaabizX is not responsible for their privacy practices or content.

10. Children's Privacy

WaabizX services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised effective date.

Continued use of WaabizX services after updates means you accept the revised policy.

12. Consent

By using WaabizX, you consent to this Privacy Policy and agree to our terms of service.